Renovation of Assessment on Teaching and Learning Quality Based on the Orientation of Student’s Competence Development

Excellent Customer Care – A cultural expression in competition, the convergence of top quality

Excellent Customer Care – A cultural expression in competition, the convergence of top quality

Establishing a business process reference model for Universities: A case study in Hanoi University of Industry – Vietnam

Establishing a business process reference model for Universities: A case study in Hanoi University of Industry – Vietnam

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores