Excellent Customer Care – A cultural expression in competition, the convergence of top quality

ANQ Congress 2008, New Delhi, India: Quality Assurance in Vietnamese Higher Education in the Context of the Global Educational Integration

ANQ Congress 2008, New Delhi, India: Quality Assurance in Vietnamese Higher Education in the Context of the Global Educational Integration

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

ANQ Congress 2007, Incheon, Korea: Quality of Higher Education The Vietnam experience

ANQ Congress 2007, Incheon, Korea: Quality of Higher Education The Vietnam experience