Establishing a business process reference model for Universities: A case study in Hanoi University of Industry – Vietnam

ANQ Congress 2007, Incheon, Korea: Quality of Higher Education The Vietnam experience

ANQ Congress 2007, Incheon, Korea: Quality of Higher Education The Vietnam experience

Renovation of Assessment on Teaching and Learning Quality Based on the Orientation of Student’s Competence Development

Renovation of Assessment on Teaching and Learning Quality Based on the Orientation of Student’s Competence Development

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores