ANQ Congress 2008, Tokyo, Japan: The ISO 9001:2008 Revision Process Advantages and Disadvantages in organizations

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

The Relationship between the Customers’ Experience and Satisfaction in Convenience Food Stores

Excellent Customer Care – A cultural expression in competition, the convergence of top quality

Excellent Customer Care – A cultural expression in competition, the convergence of top quality

ANQ Congress 2009, Bangkok, Thailand HUMAN RESOURCES TRAINING TO MEET ENTERPRISES’ REQUIREMENTS AT HO CHI MINH CITY UNIVERSITY OF INDUSTRY (HUI) IN THE CONTEXT OF GLOBAL ECONOMIC INTEGRATION

ANQ Congress 2009, Bangkok, Thailand HUMAN RESOURCES TRAINING TO MEET ENTERPRISES’ REQUIREMENTS AT HO CHI MINH CITY UNIVERSITY OF INDUSTRY (HUI) IN THE CONTEXT OF GLOBAL ECONOMIC INTEGRATION