Establishing a business process reference model for Universities: A case study in Hanoi University of Industry – Vietnam

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ANQ Congress 2007, Incheon, Korea: THE RULER “THREE PARTIES” IN QUALITY CERTIFICATION SUPPLYING SERVICES

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ANQ Congress 2008, New Delhi, India: Quality Assurance in Vietnamese Higher Education in the Context of the Global Educational Integration

ANQ Congress 2008, New Delhi, India: Quality Assurance in Vietnamese Higher Education in the Context of the Global Educational Integration