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Excellent Customer Care – A cultural expression in competition, the convergence of top quality

THE ADVANTAGES AND DISADVANTAGES OF USING SMART PENS FOR YOUNG CHILDREN’S ENGLISH LEARNING

ANQ Congress 2012, Hong Kong: ISO 26000 – SHOWING THE WAY IN SOCIAL RESPONSIBILITY AND SUSTAINABILITY DEVELOPMENT

ANQ Congress 2008, New Delhi, India: Quality Assurance in Vietnamese Higher Education in the Context of the Global Educational Integration

ANQ Congress 2008, New Delhi, India: To overcome some Technical Barriers to Trade –TBT of GATT/WTO in order to Integrate into the Global Economy

ANQ Congress 2008, Tokyo, Japan: The ISO 9001:2008 Revision Process Advantages and Disadvantages in organizations

ANQ Congress 2009, Bangkok, Thailand HUMAN RESOURCES TRAINING TO MEET ENTERPRISES’ REQUIREMENTS AT HO CHI MINH CITY UNIVERSITY OF INDUSTRY (HUI) IN THE CONTEXT OF GLOBAL ECONOMIC INTEGRATION

ANQ Congress 2008, Bangkok, Thailand: APPLYING INTERNATIONAL STANDARDS OF SOCIAL ACCOUNTABILITY FOR THE SUSTAINABLE DEVELOPMENT OF AN ORGANIZATION AND SOCIETY

ANQ Congress 2007, Incheon, Korea: THE RULER “THREE PARTIES” IN QUALITY CERTIFICATION SUPPLYING SERVICES

ANQ Congress 2007, Incheon, Korea: Quality of Higher Education The Vietnam experience